FAQ
Are KOSLUX accessories safe for young children?
Our accessories are created with premium craftsmanship and non-toxic materials, but some items contain small parts (such as beads or decorative pieces).
For safety reasons, these products are not suitable for children under 3 years old. Please ensure they are used under adult supervision.
Are KOSLUX clothing safe for babies and children?
Yes. Our clothing is made from natural, hypoallergenic materials such as Supima® cotton and bamboo fiber, completely free from dyes, heavy metals, or harsh chemicals.
Each garment is designed for ultra-gentle comfort and skin safety, meeting strict babywear safety standards.
Where does KOSLUX ship?
At this time, KOSLUX US ships exclusively within the United States. We are working to expand our delivery regions soon — stay tuned for updates!
You can also discover KOSLUX in person at our European boutique locations:
Paris, France — Galeries Lafayette, 5th Floor (Neo Family)
Germany — (details coming soon)
What is the return policy?
We want you to love your KOSLUX purchase. If for any reason you’re not fully satisfied, you may return your item within 14 days of delivery.
Please contact Customer Support at support@koslux.us for return instructions.
Items should be in their original condition and packaging.
How can I change my shipping address after placing an order?
If you need to update your shipping address, please contact our Customer Support support@koslux.us as soon as possible.
We’ll make every effort to update your address before your order is shipped.
Why should I create an account with KOSLUX?
Creating an account helps you enjoy a personalized and seamless shopping experience. With your account, you can track your orders, view past purchases, save your shipping and payment details for faster checkout, and access early previews of new collections and special offers. It’s a simple way to stay connected to the world of KOSLUX — where comfort, care, and craftsmanship meet.
How does KOSLUX protect my personal data?
Your privacy is deeply important to us. All customer information is handled in accordance with strict data protection and security standards.
We use encrypted payment systems and secure servers to protect your personal details.
KOSLUX will never share or sell your data to third parties — your trust and safety are at the heart of everything we do.

